HR & Payroll Shared Services Centre in UAE | Virtual Accountants

Centralise HR administration and payroll in our HR & Payroll Shared Services Centre in Dubai, UAE. WPS‑compliant, efficient, and scalable support for growing businesses.

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HR & Payroll Shared Services Centre (SSC) in UAE

Running HR and payroll in‑house often feels like a constant race: salary deadlines, WPS files, leave approvals, joiners and leavers, contracts and compliance. One small error can upset employees or invite regulatory issues.

Our HR & Payroll Shared Services Centre (SSC) in Dubai centralises these routine activities into one specialised team. We help businesses across the UAE run accurate, compliant and employee‑friendly HR and payroll processes, so leaders can focus on performance and growth.

The HR & Payroll Problem for Growing UAE Businesses

As your team grows, HR and payroll tasks multiply:

  • More employees, more salary calculations and WPS files
  • More leave requests, overtime and schedule adjustments
  • More contracts, documents and updates to keep track of
  • More questions from staff about pay, benefits and policies

Signs Your HR & Payroll Has Outgrown Basic Processes

You may recognise some of these symptoms:

  • Payroll is rushed close to payday, and errors are caught after salaries go out
  • HR files are split between email, WhatsApp and paper folders
  • Leave, overtime and allowances are tracked in separate spreadsheets
  • It’s hard to prove compliance with UAE labour and WPS requirements
  • HR managers are stuck in administration instead of focusing on people and culture

This isn’t just inconvenient – it increases risk of payment mistakes, disputes and non‑compliance, and it makes it harder to retain good people. 

HR & Payroll Shared Services in Dubai, UAE

A HR & Payroll Shared Services Centre is a central team that handles day‑to‑day, transactional HR and payroll work for the whole organisation using standard processes, systems and service levels. 

Instead of each branch or manager running HR “in their own way”, you get:

  • One shared HR and payroll team
  • One set of policies, SOPs and templates
  • One source of truth for employee and payroll records

At Virtual Accountants LLC, we provide a managed HR & Payroll SSC that works as an extension of your business:

  • Based in Dubai, serving clients across the UAE
  • Delivered remotely, with the option of hybrid / on‑site support
  • Integrated with your existing HR and payroll tools where possible
  • Closely aligned with your HR outsourcing UAE or internal HR strategy

What Our HR & Payroll SSC Covers

We organise our HR & Payroll Shared Services into clear service areas so you know exactly what is handled, how and by whom.

Payroll Processing & WPS Compliant Salary Management

We manage the full payroll cycle so your employees are paid correctly and on time, every time.

Typical scope includes:

  • Monthly salary, allowance and overtime calculations
  • Preparation of WPS‑compliant salary files for UAE payroll
  • Handling regular and ad‑hoc payments, adjustments and recoveries
  • Calculation of end‑of‑service benefits as per UAE regulations
  • Coordination with finance on payment releases and reconciliations
  • Secure storage of payroll reports and approvals

Our processes are designed around accuracy, confidentiality and compliance with UAE payroll rules and WPS requirements. 

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Leave, Attendance & Benefit Administration

We centralise day‑to‑day HR administration so nothing is lost in chats or spreadsheets.

Typical scope includes:

  • Recording and approval tracking for annual leave, sick leave and unpaid leave
  • Attendance and overtime capture based on your policies
  • Maintaining balances for earned leave and other entitlements
  • Coordinating with managers on staffing impact and scheduling
  • Tracking probation confirmations and contract renewals

This keeps leave and attendance data accurate and aligned with both company policy and UAE labour expectations. 

Employee Records & HR Documentation

Clean employee data is the backbone of a reliable HR & Payroll SSC.

Typical scope includes:

  • Creation and maintenance of employee master data
  • Organised, secure storage of contracts, IDs and HR documents
  • Preparation of standard HR letters (salary certificates, NOCs, etc.)
  • Tracking joiners, movers and leavers with clear checklists
  • Alignment of HR records with payroll and finance data

You know exactly where each document lives and who updated what and when. 

Keep suppliers happy and cash under control with a clean purchase‑to‑pay process.

HR Helpdesk & Employee Query Support

An HR shared services model improves the employee experience by making HR easier to reach and more consistent. 

We can support you with:

  • A shared HR inbox or ticketing channel for staff queries
  • Standard response templates for common HR and payroll questions
  • Clear escalation rules for sensitive or complex cases
  • Simple FAQs and how‑to guides for employees and managers

Employees get faster, clearer answers – and your HR leaders get time back to focus on engagement, development and culture.

Benefits of HR & Payroll Shared Services for Your Business

HR and payroll shared services are now a standard model globally because they improve both efficiency and employee experience. 

Lower Cost & Higher Efficiency

By consolidating HR and payroll tasks into a single SSC:

  • You avoid duplicating roles across entities or branches
  • Processes are streamlined and automated where possible
  • Repeated tasks (payroll, leave, updates) are handled by specialists

This reduces overhead and frees internal HR leaders to focus on strategic initiatives instead of admin. 

Stronger Compliance & Reduced Risk

A HR & Payroll Shared Services Centre makes it easier to:

  • Apply the same HR policies and payroll rules across the organisation
  • Keep consistent records for UAE labour law and WPS compliance
  • Reduce errors in pay, leave and end‑of‑service calculations
  • Provide clear audit trails when authorities, banks or auditors ask questions 

This protects your business from disputes, penalties and reputational damage.

Better Employee Experience

When HR and payroll are standardised and responsive:

  • Employees receive accurate payslips and clear explanations
  • Queries are answered faster and more consistently
  • Onboarding and offboarding feel professional and organised

HR shared services models are proven to improve employee satisfaction and trust in HR, as staff feel better supported and informed. 

Scalable HR & Payroll for Growing Teams

As you hire more people or open new entities, you don’t need to rebuild your HR and payroll setup every time.

Your HR & Payroll SSC simply:

  • Onboards new employees into existing systems and processes
  • Uses the same forms, checklists and automations
  • Produces reports that management already understands

This makes scaling your workforce far more predictable and controlled. 

How We Implement Your HR & Payroll SSC

Step 1 – Discovery & Design

We start with a structured review of your current HR and payroll landscape:

  • Number of employees, entities and locations
  • Existing HR and payroll processes and tools
  • Pain points around accuracy, timeliness and compliance

From there, we design a tailored HR & Payroll Shared Services model for your business, including scope, SLAs and a transition roadmap.

Step 2 – Transition & Knowledge Transfer

Once the design is agreed, we:

  • Map your current HR and payroll workflows
  • Document SOPs, checklists and approval flows
  • Clean and organise employee data and historical payroll records
  • Train our team and your stakeholders on the new processes
  • Move activities into the SSC in phases to minimise disruption

Throughout the transition, you retain clear oversight and sign‑off.

Step 3 – Steady State Operations & Continuous Improvement

After go‑live, we focus on:

  • Meeting agreed KPIs (e.g. cut‑off times, payroll accuracy, response times)
  • Regular review calls with your HR and leadership teams
  • Fine‑tuning processes, templates and automations
  • Adding new services (e.g. more entities, new benefits) as your business evolves

Your HR & Payroll SSC becomes a stable, predictable engine supporting your wider HR strategy.

Trusted Expertise in UAE Regulatory Compliance

We’re always on the same page with Government Agencies, working together to get the job done!

Accounting Software We Use

We’re always on the same page with Government Agencies, working together to get the job done!

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Proven Results Shared by Our Clients

FAQs

HR & Payroll Shared Services in UAE
Who Is Our HR & Payroll SSC For?

Our HR & Payroll Shared Services Centre in UAE is ideal for:

  • SMEs and family businesses with growing teams
  • Groups with multiple entities or locations
  • Companies planning to scale and hire quickly
  • Organisations experiencing frequent payroll issues or HR admin overload
  • Businesses that want HR to focus on people, not paperwork

If you’re asking questions like “How do we fix payroll errors?” or “How can HR stop being buried in admin?” – an HR & Payroll SSC is a strong next step. 

Do you replace our HR team?

Not necessarily. Our HR & Payroll SSC usually takes over administrative and transactional work (payroll processing, leave, records, employee letters), while your internal HR team focuses on recruitment, performance, engagement and culture.

Can we use our existing HR or payroll software?

In most cases, yes. We work with your current systems where possible and help improve process discipline and data quality first. If a software change is genuinely needed, we’ll recommend options with a clear business case.

How is pricing structured for HR & Payroll Shared Services?

Pricing depends on:

  • Number of employees and entities
  • Scope of services (payroll only vs. full HR admin)
  • Complexity of policies and benefits

We typically work on a fixed monthly fee so you can budget confidently, with scope clearly defined in advance.

How do you protect employee data?

We follow strict confidentiality and data protection practices, including controlled access, secure file‑sharing tools and clear retention policies. We can also align with your internal IT and security standards.

Can we start with payroll only and add HR later?

Yes. Many clients begin with payroll shared services and then add leave management, HR documentation and helpdesk support once they see the benefits of the model.

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Our Locations

Office - Dubai

Office 609, 6th Floor, Al Moosa Tower 1, Trade Centre 1, Sheikh Zayed Road, Dubai, UAE

Office - Sharjah

Sharjah Media City (Shams), Al Messaned, Al Bataeh,   Sharjah, United Arab Emirates.