Design and transform your Shared Services Centre with SSC advisory in Dubai, UAE. Operating model and roadmap support for finance, HR and back‑office.
Many organisations launch a Shared Services Centre (SSC) with good intentions: centralise support work, cut cost, improve control. But without a clear design and transformation plan, shared services can stall – or worse, become just another layer of complexity.
Our SSC Design & Transformation service helps you plan, build and evolve a Shared Services Centre that actually works in practice. From strategy and business case through operating model, roadmap and change management, we support you at every stage – backed by senior‑level SSC experience and deep finance, HR and back‑office expertise.
Well‑designed shared services models are proven to improve customer experience, cost control, scalability and data transparency when implemented properly.
We combine Big 4 experience, deep UAE regulatory knowledge and a virtual delivery model tailored to SMEs, family groups and fast‑growing businesses.
You might recognise some of these symptoms:
Research and practitioner experience show that many shared services initiatives under‑deliver when organisations skip structured design and focus only on quick consolidation.
Without a deliberate SSC Design and transformation approach, organisations risk:
In short: an SSC is not just a place – it’s a design decision and an operating model. That’s where we come in.
Our SSC Design & Transformation service helps you:
We work with you whether you are:
Where SSC Design Fits in Your Wider Shared Services Strategy
Our advisory work sits above and across your functional towers:
Instead of each area evolving in isolation, SSC Design & Transformation ensures they all line up under one coherent shared services strategy and delivery model.
We start by answering some critical questions:
We then help you build a pragmatic SSC business case, using industry benchmarks and your internal data where possible, to quantify potential savings and service improvements.
Let Virtual Accountants LLC handle the numbers—so you can focus on what you do best: growing your business.
A strong SSC Design starts with a clear service delivery model. We help you define:
Leading shared services programmes typically use tiered service delivery models (e.g., self‑service, transactional SSC, centres of excellence) to balance efficiency with expertise.
A well‑run SSC behaves like a professional internal service provider. We support you to:
Shared services leaders consistently highlight performance management and customer focus as critical to SSC success.
Governance & Continuous SSC Transformation
We also help design SSC governance structures:
Experience shows that a significant share of value from shared services comes after go‑live, through standardisation, process re‑design and ongoing transformation, not just initial consolidation.
A structured approach to SSC Design and transformation helps you:
Lower Cost, Higher Quality & Agility
By designing the SSC properly:
Stronger Governance, Risk & Compliance
With defined processes, RACI and governance:
Regulatory and policy requirements can be built into SSC processes and controls from day one
One of our senior colleagues has held leadership roles inside large Shared Services Centres, driving SSC Design and transformation in practice – not just from a slide deck. That experience shapes how we:
Deep Finance, Tax & Back‑Office Expertise
Virtual Accountants LLC is a UAE‑based firm represented by Chartered and Certified Accountants with Big 4 backgrounds, focused on finance, tax and back‑office support for SMEs, family groups and growing organisations.
That means our SSC designs pay special attention to:
Built for UAE SMEs, Groups & Regional Hubs
We focus on organisations that:
Our approach is always right‑sized, tailored to your scale, budget and ambitions.
We begin by:
We then align on high‑level objectives and prioritise what matters most (cost, control, quality, speed, scalability).
Next, we:
You get a clear, documented SSC Design and transformation plan you can execute – with us or internally.
Depending on your needs, we can:
Because we also offer managed SSC Delivery (finance, HR, procurement, tax), we can either help you build your own SSC or act as your operating partner for some or all towers.
We’re always on the same page with Government Agencies, working together to get the job done!
Our SSC Design & Transformation service can support you whether you aim for a classic SSC or a stepping stone towards a more GBS‑like model.
Common triggers include:
If you’re asking “Is our current setup still fit for purpose?”, it’s usually time to at least explore SSC design options.
No. In fact, most successful SSC transformations are phased:
We can do either or both:
Our goal is to find the mix that works best for your organisation.
Office 609, 6th Floor, Al Moosa Tower 1, Trade Centre 1, Sheikh Zayed Road, Dubai, UAE
Sharjah Media City (Shams), Al Messaned, Al Bataeh, Sharjah, United Arab Emirates.
