• Office 609, 6th Floor, Al Moosa Tower 1, Trade Centre 1, Sheikh Zayed Road, Dubai
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Process, SOPs & Controls SSC in Dubai, UAE | Virtual Accountants

Build and run robust processes, SOPs and internal controls with our Process, SOPs & Controls Shared Services Centre (SSC) in Dubai, UAE. Standardised ways of working, stronger governance and real operational control.

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Process, SOPs & Controls Shared Services Centre (SSC) in Dubai & UAE

Different teams build their own way of processing invoices, approving purchases, paying salaries or handling customer queries. Nothing is properly documented. Then a key person leaves or a new branch opens, and suddenly no one is sure what the “right process” is.

Our Process, SOPs & Controls Shared Services Centre (SSC) in Dubai is designed to fix exactly that.

We help you design, document and govern standard ways of working across finance, HR, procurement, tax and other support functions. We turn scattered knowledge into clear process maps, SOPs and internal controls, so your shared services and wider organisation run in a controlled, repeatable and scalable way.

This is the backbone of any serious shared services governance model and a key enabler for automation, compliance and growth.

Why Process, SOPs & Controls Matter in Shared Services

The Problem: Everyone Has a Different “Right Way”

As you grow in the UAE and regionally, you may notice:

  • The same task is performed differently in every entity or department
  • Core processes live in people’s heads or old email threads
  • New joiners learn by shadowing, not by following proper SOPs
  • A few “go‑to” people hold critical process knowledge
  • Internal controls exist in policies, but not in daily practice

When process documentation and SOP development are missing or outdated, the impact is clear:

  • Inconsistent outcomes and frequent, avoidable errors
  • Difficulty demonstrating compliance to auditors, banks or regulators
  • Slow onboarding and high training effort
  • Increased risk whenever roles change or staff leave

In a Shared Services Centre, this inconsistency multiplies across entities and locations. A Process, SOPs & Controls SSC stops that drift and gives you one clear operating model.

What We Mean by Processes, SOPs & Controls
Process – How Work Flows

A process is the end‑to‑end flow of activities and decisions that deliver an outcome – for example, from “invoice received” to “invoice paid”, or from “job approved” to “employee onboarded”.

SOP (Standard Operating Procedure) – How Tasks Are Done

An SOP is a simple, step‑by‑step guide that explains how to carry out a routine task in a consistent way:

  • What to do
  • In what sequence
  • Using which system or form
  • Who is responsible at each step

Well‑designed SOPs reduce errors, speed up training and make it much easier to roll out changes across multiple teams and locations.

Controls – How You Manage Risk

Internal controls are the checks and approvals that protect the business:

  • Segregation of duties
  • Approvals and limits
  • Reconciliations
  • Exception reviews and sign‑offs

For organisations operating in the UAE, internal controls also support regulatory compliance, banking relationships and investor confidence.

When processes, SOPs and controls are designed and maintained together, they become the operating system of your Shared Services Centre.

Our Process, SOPs & Controls SSC in Dubai, UAE Central Hub for Process, SOP & Controls Governance

Our Process, SOPs & Controls Shared Services Centre (SSC) in Dubai acts as a central governance layer across your support functions. We:

  • Map and document end‑to‑end processes across Finance, HR, Procurement, Tax & Compliance
  • Develop and maintain SOPs that your teams can actually follow
  • Embed practical internal controls into day‑to‑day workflows
  • Run a version‑controlled, central documentation library
  • Support your overall shared services governance framework

This SSC tower connects with your other SSC areas (Finance & Accounting, HR & Payroll, Procurement & Vendor, Tax & Compliance) so everyone is working from the same, agreed playbook.

What Our Process, SOPs & Controls SSC Covers

Process Mapping & Standardisation

End‑to‑End Process Mapping

We start by understanding how work really happens today:

  • Workshops and interviews with process owners and key users
  • Mapping of current (“as‑is”) processes such as P2P, O2C, R2R, hire‑to‑retire
  • Identifying differences between entities, countries and teams
  • Highlighting pain points, bottlenecks and control gaps

Then we design standard (“to‑be”) processes that:

  • Can be applied across entities in the UAE and region
  • Allow local variations only when legally or commercially essential
  • Are ready to plug into your Shared Services Centre model

This process documentation becomes the reference for training, automation and continuous improvement.

SOP Design, Review & Maintenance

Writing SOPs People Will Actually Use

SOPs should make life easier, not slower. We focus on clear, practical SOPs:

  • Short, step‑by‑step instructions for routine tasks
  • Clear responsibilities (who does what) and required inputs/outputs
  • Screenshots or examples where useful
  • Links to related templates, forms or systems

Our SOP development approach is tailored for busy teams in the UAE – the goal is adoption, not paperwork.

Keeping SOPs Alive, Not on a Shelf

Our Process, SOPs & Controls SSC:

  • Maintains version control and change history
  • Schedules periodic reviews with process owners
  • Updates SOPs when systems, structures or regulations change

You end up with a living SOP library that grows with your business instead of becoming obsolete.

Internal Controls & Risk‑Based Design

Embedding Controls into Daily Work

Working with your leadership and, where needed, your auditors, we:

  • Identify key risks in each process (fraud, error, non‑compliance)
  • Design control activities that fit your size, systems and risk appetite
  • Build controls directly into process flows and SOPs, instead of separate “theoretical” documents

Examples include:

  • Approval limits and maker‑checker rules
  • Reconciliations and exception reports
  • Access and segregation rules in your ERP or HR system

Control Documentation & Testing Support

We also help you:

  • Document each control (purpose, frequency, owner, evidence)
  • Prepare basic test scripts for internal checks or external audits
  • Coordinate with your internal or external auditors on control design and remediation

This gives you a visible and auditable internal controls framework, tailored for the UAE environment.

Compliance Documentation & GRC Support

Practical Compliance Documentation

We support you in building a practical documentation set that aligns with your internal rules and UAE regulations:

  • Policies and procedures
  • Checklists and registers
  • Standard review and sign‑off templates

The aim is to create a compliance framework that works in daily operations, not just in PowerPoint.

Linking Processes, SOPs & Controls to Governance

Where you already have governance, risk and compliance (GRC) tools or frameworks, we help you:

  • Link risks and controls to specific process steps and SOPs
  • Structure documentation so that evidence is easy to find
  • Use findings from reviews and audits to drive continuous improvement

Training, Change Management & Ongoing Governance

Bringing People Along with the New Way of Working

Even the best process design fails if people don’t understand or trust it. We:

  • Deliver training sessions and walkthroughs for the new processes and SOPs
  • Provide “quick reference” guides and simple visual flows
  • Help managers reinforce new ways of working in daily team routines

This ensures your Process, SOPs & Controls SSC is embedded in behaviour, not just on paper.

Setting Up Process Governance

We help you put in place lightweight but effective governance:

  • Regular process owner meetings
  • Scheduled SOP and control reviews
  • Continuous improvement logs and action tracking

Processes, SOPs and controls then become a management tool, not a one‑off project.

Benefits of a Process, SOPs & Controls SSC

Standardisation & Consistency Across the Group

With a dedicated Process, SOPs & Controls SSC, you get:

  • One agreed way of working for core processes across all entities
  • Less dependence on “tribal knowledge” and individual preferences
  • Faster rollout when you open new branches or companies

This is especially valuable for groups operating across multiple emirates or countries from a Dubai or UAE head office.

Stronger Compliance, Controls & Audit Readiness

Clear documentation and embedded controls make it easier to:

  • Demonstrate compliance to auditors, banks and regulators
  • Reduce the risk of fraud, error and inconsistent decisions
  • Respond confidently to internal and external reviews

For businesses in the UAE, robust internal controls and process documentation are increasingly expected by lenders, investors and regulators.

Efficiency, Automation & Continuous Improvement

Once processes and SOPs are standardised:

  • It becomes easier to simplify and eliminate non‑value‑added steps
  • You can clearly see where automation or tools will have real impact
  • Training time drops, and quality of work becomes more consistent

Well‑defined processes and SOPs are the foundation for any serious digital or automation journey inside your Shared Services Centre.

How Our Process, SOPs & Controls SSC Engagement Works

Step 1: Diagnostic & Process Review

We start with a focused review:

  • Existing process documents and key policies (if any)
  • Interviews with process owners and SSC or support function leads
  • Identification of high‑risk and high‑volume processes
  • Agreement on priorities, scope and a realistic roadmap

This gives us a shared view of where to start and what will deliver the most value first.

Step 2: Design, Documentation & Controls

Then we:

  • Map as‑is and to‑be processes for selected areas
  • Draft or refine SOPs and templates
  • Design and document key internal controls and responsibilities
  • Set up the structure and rules for your central documentation repository

You review and approve each design and SOP. We do the heavy lifting; you retain ownership.

Step 3: Implementation, Training & Governance

Finally, we:

  • Roll out new processes, SOPs and controls in a phased way
  • Support early usage, answer questions and refine where needed
  • Establish ongoing governance (owners, review cycles, KPIs)
  • Hand over a live, organised process and controls environment to your leadership

You can ask us to continue operating as your Process, SOPs & Controls SSC, or we can support your internal team until they are fully comfortable.

Who Our Process, SOPs & Controls SSC Is For

This SSC tower is particularly useful for:

  • SMEs and family groups that have grown quickly without formal documentation
  • Organisations setting up or expanding a Shared Services Centre in Dubai or the wider UAE
  • Businesses preparing for investment, banking facilities or regulatory reviews
  • Companies with frequent staff turnover who want to protect institutional knowledge
  • Groups with multiple entities or locations needing one consistent way of working

If you often hear “we all do it differently” or “only one or two people know this process”, it’s time to look at a Process, SOPs & Controls Shared Services Centre.

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Why Virtual Accountants LLC for Process, SOPs & Controls Shared Services?

Shared Services & Controls Mindset

Virtual Accountants LLC is a Dubai‑based firm of accounting and advisory professionals, many with Big 4 experience, serving SMEs and groups across the UAE.

We understand:

  • Finance, tax and regulatory requirements in the UAE
  • How internal controls are viewed by auditors and regulators
  • Where weak processes and SOPs cause real problems in day‑to‑day operations

This allows us to design processes, SOPs and internal controls that are practical, not theoretical.

Integrated with Other SSC Towers

Our Process, SOPs & Controls SSC is designed to work seamlessly with your other shared services capabilities:

  • Finance & Accounting SSC
  • HR & Payroll SSC
  • Procurement & Vendor SSC
  • Tax & Compliance SSC

You end up with one coherent operating model instead of separate documents and disconnected initiatives.

Practical, Human Approach

We keep things:

  • Practical – focused on what your teams will actually use
  • Clear – plain language, simple diagrams and checklists
  • Collaborative – built with your people, not imposed from outside

The outcome: your teams know how work should be done, and your management can see that it is being done that way.

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Trusted Expertise in UAE Regulatory Compliance

We’re always on the same page with Government Agencies, working together to get the job done!

Accounting Software We Use

We’re always on the same page with Government Agencies, working together to get the job done!

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Proven Results Shared by Our Clients

FAQs

Process, SOPs & Controls SSC in UAE
Do we need this if we already have policies and procedures?

Policies usually state what should happen. Our Process, SOPs & Controls SSC focuses on how it happens in practice, with clear steps, roles and controls. Most organisations find their existing documents are too high‑level, outdated or unused.

Is this only relevant for large organisations?

No. Standardised processes and SOPs benefit even a single‑company SME. They become essential once you have multiple entities, branches or a Shared Services Centre.

Good process, SOP and control documentation makes audits smoother and faster. Auditors see how the process works, not just the final numbers, and regulators are more comfortable when they see clear, maintained procedures and controls.

Can we start with just finance or HR?

Yes. Many clients start with finance process documentation and SOPs because of audit and tax impact, then expand to HR, procurement or other areas once they see the benefit.

How is pricing structured?

Pricing depends on:

Number of entities and volume of transactions

Scope of processes (AP, AR, GL, reporting, etc.)

Complexity of your structure and systems

We normally agree on a fixed monthly fee for clear budgeting, with scope documented upfront.

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Our Locations

Office - Dubai

Office 609, 6th Floor, Al Moosa Tower 1, Trade Centre 1, Sheikh Zayed Road, Dubai, UAE

Office - Sharjah

Sharjah Media City (Shams), Al Messaned, Al Bataeh,   Sharjah, United Arab Emirates.