Virtual Accountants LLC (“Virtual Accountants”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit our website, contact us, request a quote, book a consultation, subscribe to updates, or otherwise interact with our online services.
This Privacy Policy applies only to information collected through our website and online interactions. It does not apply to information collected offline or through other channels unless we specifically say so.
- Who We Are
We are a UAE-based accounting, bookkeeping, tax, audit, advisory, and support services firm. Our website is used to share information about our services and to allow potential and existing clients to contact us.
- Information We Collect
We may collect the following categories of personal data:
Information you provide directly
When you complete a form, request a quote, subscribe, or contact us, you may provide:
- Name
- Email address
- Phone number
- Company name
- Job title or role
- Details about the services you are interested in
- Message content
- Documents or files you upload
Information collected automatically
When you use our website, we may automatically collect:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and time spent on the site
- Referring and exit pages
- Click activity and date/time of access
- General location based on IP address
Cookies and similar technologies
We may use cookies and similar technologies to operate the website, improve performance, understand usage, and support marketing activity where applicable.
- How We Use Your Information
We use personal data for business purposes such as:
- Responding to enquiries and contact form submissions
- Arranging meetings, calls, or consultations
- Preparing quotations and proposals
- Delivering requested services and support
- Improving website functionality and user experience
- Monitoring and protecting website security
- Sending service updates, newsletters, or marketing communications where permitted
- Complying with legal, tax, accounting, regulatory, and professional obligations
- Establishing, exercising, or defending legal claims
- Legal Basis for Processing
Where required by applicable law, we process personal data on one or more of the following grounds:
- Your consent
- Performance of a contract or steps before entering a contract
- Our legitimate interests in operating and improving our business
- Compliance with legal or regulatory obligations
- How We Share Information
We do not sell your personal data. We may share your information only in limited circumstances, including:
- With service providers who help us operate our website or business systems
- Where disclosure is required by law, court order, regulator, or competent authority
- In connection with a merger, acquisition, restructuring, or sale of business assets
- In aggregated or anonymised form where individuals cannot be identified
Any service providers acting on our behalf are expected to use personal data only for agreed purposes and to protect it appropriately.
- International Transfers
Some of our systems or service providers may process data outside the UAE. Where this happens, we take reasonable steps to ensure appropriate safeguards are in place for the protection of personal data.
- Cookies
Cookies are small files stored on your device when you use our website. We may use:
- Strictly necessary cookies
- Analytics cookies
- Functional cookies
- Marketing cookies, where enabled
You can control cookies through your browser settings and any cookie preference tools available on our site. Please note that disabling certain cookies may affect how parts of the website function.
- Data Retention
We keep personal data only for as long as reasonably necessary for the purposes described in this Policy, including:
- Responding to enquiries
- Managing client relationships
- Meeting legal, tax, accounting, and regulatory obligations
- Resolving disputes
- Enforcing agreements
When personal data is no longer required, we delete, anonymise, or securely archive it where appropriate.
- Data Security
We use reasonable administrative, technical, and organisational measures to protect personal data against unauthorised access, misuse, loss, alteration, or disclosure.
However, no internet-based system or storage method is completely secure. While we take appropriate precautions, we cannot guarantee absolute security.
- Your Rights and Choices
Depending on the law that applies to you, you may have rights such as:
- Request access to your personal data
- Request correction of inaccurate or incomplete data
- Request deletion of personal data, subject to legal obligations
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Opt out of marketing communications
We may need to verify your identity before responding to certain requests.
- Marketing Preferences
If you receive promotional emails from us, you can opt out at any time by:
- Clicking the unsubscribe link in the email, or
- Contacting us using the details below
Please note that even if you opt out of marketing, we may still send service-related or administrative communications where necessary.
- Children’s Privacy
Our website and services are intended for business users and adults. We do not knowingly collect personal data from children. If you believe a child has provided personal data to us, please contact us so we can take appropriate steps.
- Third-Party Links
Our website may contain links to third-party websites, platforms, or social media pages. We do not control those third-party services and are not responsible for their content, privacy notices, or data practices. You should review their privacy policies separately.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Where appropriate, we may provide additional notice if changes are material.
Contact Us
If you have questions about this Privacy Policy or want to make a privacy-related request, please contact us at:
info@virtualaccountants.ae.
